FAQ

General Questions

Where do you ship from?

We stock inventory in two warehouses, in California and the United Kingdom. US orders, and those going to Canada, Mexico, and Japan ship from our California warehouse. All other orders ship from the UK. 

I just received a shipping confirmation that didn’t include my entire order. What gives?

Not to worry, as mentioned in the previous question, our products are located in different warehouses, and some orders may require two shipments.

How long do orders take to ship?

Orders typically take 1 business day to process. Orders within the United States are shipped via USPS First Class are tend to arrive within 3-5 business days. International orders are much harder to predict and can take anywhere from 1-4 weeks, depending on if they get delayed in customs. International orders do not have tracking.

What payment options do you accept?

We accept Credit Cards, Amazon Pay, and PayPal.

Are your products available in retail stores?

Not really. There are a few here and there that sell our stuff, but your best bet is to order online.